What is the booking policy?

Scheduling Policy: A credit card must be added on file to reserve every appointment. Payment will be processed once the work has been completed. Rescheduling/cancellations under 48 hours before the appointment, you may be charged a late fee of $35.00. For no-shows, you may be charged a no-show fee of $50.00. All fees will be deducted from the initial payment made. Otherwise, a full refund of the service payment will be issued to the original payment form. Reschedulings/Cancellations due to a specialist fault will not incur a fee.

Payment Policy: We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. We do not accept cash, checks, e-checks, wire-transfers, payments from money transfer apps, and websites (ex. Western Union, Venmo).

Window Policy: All appointments have a 2-hour window for a specialist(s) to arrive. Please wait for the specialist(s) to arrive within the appointment window before contacting our Support Team.

Assembly Policy: For the assembly of more complicated furniture pieces, there may be an extra added charge with your acknowledgment. All parts (boxes) being assembled must be brought to the desired room before the specialists arrive unless requested and charged an extra fee.

Moving Policy: Your coverage you may be eligible to recover for damages to your personal property at a rate of sixty (60) cents per pound ($.60/lb.) per item damaged. Coverage does not apply to the following: (1) Drugs or drug paraphernalia; perishable items; items prohibited by law; weapons, explosives, flammable liquids, or anything that would otherwise put the safety of the specialists (movers), the moving vehicle, the customer, or the customer’s belongings at risk. (2) China, glass, clocks, glassware, lamps, mirrors, pictures, artwork, Flat-Screen Televisions, or any other fragile articles that are not packed & unpacked by On Point Assembly and moved at the owner's risk. (3) Because of the mechanical condition of electronics and appliances is unknown; we only assume responsibility for items that are mishandled or receive visible damage by our specialist (movers). (4) Unprotected flooring. (5) Defected, prior repaired, unstable constructed furniture pieces or items. (6) Money, jewelry, or other valuables, please make sure these items are safely put away before our moving team arrives. (7) Because ready-to-assemble furniture is not structurally created to be moved once assembled, we will not repair or replace these items in the event they are damaged during the move.

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